Return Policy and Terms
Returns are accepted conditionally. To return or exchange an order you must contact us first: firstname.lastname@example.org Orders may only be returned/exchanged within 30 days of ship date for international orders and 15 days for domestic orders. Returned items must be in original condition, unworn and unwashed. You will be responsible for return shipping charges. We will exchange the item within 5-7 business days of receiving your return granted the item is in stock. If it is not in stock we will notify you. If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
Please e-mail email@example.com prior to exchanging the item with EXCHANGE in the subject line. Please include the following information for your return:
-Name, Address, Phone Number, Email
-Ship to info if different than above
-Original purchased product
-Date of purchase
-Reason for exchange
-Exchange for which product
-Credit Card number with expiration date for new shipping/handling charges
-Credit Card billing address
Please send all returns to:
Bass Brigade, Inc.
301 Kansas Ave. Suite B
Modesto, CA 95351
Copyright & Trademarks
All content of our website including text, graphics, logos, button icons, images, and software, is property of Bass Brigade and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Bassbrigade.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.
Bassbrigade.com has an industry standard 128 Bit SSL encrypted checkout to protect private data via PayPal. Bassbrigade.com and PayPal ensure that all customer information and your order data is hidden from prying eyes both during and after transactions.
Bassbrigade.com respects our customers' account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software via PayPal.
Bassbrigade.com will ship both domestic and international orders. All domestic orders in the contiguous 48 U.S. states are shipped via USPS Priority Mail. The shipping rate to Alaska and Hawaii is $18. Orders for Canada and International are charged accordingly via an online shipping calculator provided by USPS/DHL Express expedited shipping inclusive of all customs and duties.
Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Please check back with us periodically for any updates regarding our shipping policies.
Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
Sales Tax is charged to those orders shipped within the state of California. The applicable tax rate is 8.375%. All apparel and print items are taxable. Sales tax is not charged to orders shipped to states outside of California.